Frequently asked questions
Answers to common questions about parental controls, child location tracking, screen time limits, and keeping kids safe online.
Getting started
How does SafeKids360 work?
You install the parent app, your child installs the kid app. They link via a 6-digit pairing code. After that you see location, screen time, and manage apps from your phone.
What ages is it for?
Ages 4 to 17. Age-appropriate presets are suggested automatically.
Is the app free?
Core features are free. Premium unlocks SOS history, detailed reports, and extended schedules.
Pairing
How do I pair my child's phone?
In the parent app, tap Add child. You'll get a 6-digit code. Install AlvaKids360 on the child's device and enter the code.
The code expired — what now?
Generate a new one. Codes expire after 10 minutes for security.
Permissions
Why so many permissions?
Location is for the map, Autostart so we keep working after reboot, Usage Stats to count screen time. None of this is sold or shared.
App doesn't work on Xiaomi/Samsung/Oppo.
These brands require manual autostart setup. See the relevant tutorial: xiaomi-autostart-setup, samsung-autostart-setup, or oppo-autostart-setup.
Privacy
Where is my data stored?
Firebase and PostgreSQL servers (EU region). Never sold or shared with third parties.
Can you read my child's messages?
No. SafeKids360 does not read or store message content — only screen time, location, and app names.
Subscription
How do I cancel Premium?
Through the Subscriptions section of Google Play or the App Store. Features remain active until the period ends.
How many children per account?
Unlimited on Premium, one on the free plan.
Troubleshooting
I can't see the location.
Check that GPS is on and SafeKids360 has the Always allow location permission on the kid's device.